Client Success Stories
Real results from our strategic IT interventions.
IT Cost Optimization for a European Retail Chain
IT spending had grown 35% over three years without proportional business value. The budget allocation process was opaque, with limited visibility into actual cost drivers and no benchmarking against industry peers.
Read Case StudyProvider Management Transformation in Manufacturing
With over 15 IT service providers across multiple regions, the client had no unified approach to provider management. Contract terms varied widely, performance data was inconsistent, and escalation paths were unclear.
Read Case StudyStrategic IT Sourcing for a Major Financial Services Provider
The client was locked into a legacy outsourcing contract with escalating costs, limited flexibility, and poor SLA adherence. Multiple vendor relationships were managed in silos with no centralized governance.
Read Case StudyService Catalog Assessment for an IT Service Provider
The provider wanted to structurally review its service catalog: do service scope, pricing and depth of description match market standards? How benchmarkable are its own services against comparable providers — and which services are actually margin-relevant?
Read Case StudyMulti-Year Network Transformation — Service Design Steering
A multi-year programme to renew the global network landscape (Internet Access, Firewall-as-a-Service, Next-Gen Collaboration, Data Center LAN, SD-WAN) was running in several parallel design tracks. Steering of the service design deliverables across all tracks was at risk of drifting apart.
Read Case StudyCloud Contact Center — Billing & Commercial Deep Dive
A pan-European cloud contact center platform was to be rolled out in several countries and commercially re-evaluated. The billing structure for storage, telephony carrier charges and country-specific modules was opaque; it was unclear whether the provider was delivering at the agreed conditions and which levers for savings existed.
Read Case StudyConsortium Benchmarking of the Service Portfolio
Several industrial companies wanted their IT service costs and qualities to be assessed not in isolation but in a direct comparison with one another — following a cafeteria principle (selectable service packages) instead of a rigid uniform benchmark. The challenge: a comparable data basis given very heterogeneous internal service definitions.
Read Case StudySIAM Concept for a Multi-Provider Environment
End of term of a long-standing single-sourcing contract. A move to a multi-vendor model with parallel specialised providers was planned — a consistent Service Integration and Management (SIAM) concept was required, including ITSM toolchain renewal and a new operating model.
Read Case StudyShared Services Hub Build-Up for the APAC Region
As part of an APAC growth strategy, a regional shared services hub was to be established in Southeast Asia. Open questions: which services can sensibly be bundled out of which countries, which provider and location strategy supports the target picture, and how does this fit with central global contracts?
Read Case StudyEnterprise Architecture & Application Portfolio Harmonisation
An IT landscape grown over decades: a four-digit number of productive applications, a multiple of that in instances, spread across production sites on several continents. Core applications operated differently locally, application development heterogeneously outsourced, infrastructure in-house — with no consistent governance model.
Read Case StudyDORA Readiness for Existing Provider Contracts
With the Digital Operational Resilience Act (DORA) coming into force, existing contracts with IT providers must be extended by around 40 mandatory minimum contents (Art. 30 DORA). For a portfolio of strategic provider contracts, evidence had to be produced within a few months that contracts, due diligence and exit scenarios are DORA-compliant.
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