Service Catalog Assessment for an IT Service Provider
Client: Mid-sized IT service provider (DACH)
The Challenge
The provider wanted to structurally review its service catalog: do service scope, pricing and depth of description match market standards? How benchmarkable are its own services against comparable providers — and which services are actually margin-relevant?
Our Solution
Structured assessment along an extensive evaluation matrix (service description, pricing model, SLAs, delimitations). Benchmark against comparable providers, identification of the benchmarkable portfolio share. Result delivered as a management decision template.
Results
Benchmark coverage of around half of the relevant portfolio volume, recommendations for repositioning individual services, a clear view of pricing model weaknesses. Annual volume assessed in the low single-digit million range.