Articles and perspectives from our consulting practice — on cost accounting, pricing models, service management and agile product development for IT service providers. All articles are available as a PDF download.
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What existing IT outsourcing contracts now need to deliver. Article 30 DORA, typical gaps and a structured approach from service due diligence to prioritised renegotiation.
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Operating model beyond single sourcing: the four archetypes of the service integrator, the five steering levers for multi-vendor ecosystems and the typical pitfalls in practice.
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Why classical IT procurement hits its limits in the cloud. Contract patterns, FinOps discipline and service management for hyperscaler and SaaS landscapes — including the key levers for contract design.
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How IT service providers systematically derive target costs from the market, separate services into added value and stable costs, and strategically secure product and portfolio decisions.
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From cost center to profit center — a structured overview of charge-back models, their legal framework and the requirements for transparency, flexibility and operational data capture.
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Why classical cost accounting hits its limits in IT — and which models can handle fixed assets, high overheads and shifting customer allocations without losing pricing transparency.
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PLM as a mental model for IT services: structuring services into components, managing lifecycles deliberately, running portfolios efficiently and customer-centrically — from procurement to sales.
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How agile principles can be applied beyond software development to entire service development — with a focus on speed, risk and customer-aligned results.
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