Strategic IT Sourcing for a Major Financial Services Provider

The client was locked into a legacy outsourcing contract with escalating costs, limited flexibility, and poor SLA adherence. Multiple vendor relationships were managed in silos with no centralized governance.

We conducted a comprehensive contract review, benchmarked pricing against market rates, and restructured the sourcing strategy. We introduced a multi-provider model with clear governance, competitive tendering, and standardized SLAs.

Achieved a 28% reduction in annual IT outsourcing costs while improving service quality. Introduced transparent KPIs and a quarterly review cadence that improved vendor accountability significantly.